Case Study · Gaming
Wager Warriors
Wager Warriors: skill gaming with a live ops panel
A skill-based multiplayer gaming platform with real-time coin wagering, memberships and a companion admin panel for live ops.
Tools
- Figma
- Next.js
- PostgreSQL
- WebSockets
- AWS
Time duration
14 weeks
Overview
Wager Warriors combines real-time skill challenges with coin wagering and memberships, and the same engagement includes a live ops admin panel so operators can approve coins, manage users and watch KPIs without leaving the product.
Problem Statement
Skill-gaming audiences expect instant match joins, live coin balances and fair leaderboards. Operators, meanwhile, drown in spreadsheets for coin requests and user bans. When player UI and admin tools are separate afterthoughts, support queues explode and trust in the economy collapses.
Solutions
- Ship player multiplayer, wagering and memberships in one responsive product.
- Add WebSocket-backed live reward and leaderboard updates.
- Build a companion admin for KPIs, coin approvals, users and games.
- Include 24/7 support chat so disputes do not leave the platform.
Design process
Empathize
- Player interviews
- Ops shadowing
- Economy mapping
- Competitor games
Define
- Player personas
- Ops jobs
- Trust & fairness rules
- Problem statements
Ideate
- Match flows
- Coin UX
- Admin tables
- Membership tiers
Design
- Gaming UI system
- Motion specs
- Admin dashboard
- Responsive layouts
Test
- Latency trials
- Ops walkthroughs
- Economy edge cases
- Soft launch
−61%
Match join time
−74%
Coin approval SLA
14 weeks
Delivery
Discovery insights
Survey responses gathered during discovery that ranked jobs, friction and priorities before we committed to flows.
What makes you quit a skill-based game early?
Lag / failed match join
36%Unclear coin / reward rules
29%Weak leaderboard trust
21%Poor mobile layout
14%
How should support handle a coin dispute?
In-app live chat
47%Ticket with status
28%Email only
16%Social DM
9%
Audience research
How people split across channels, screens and decision criteria. Used to weight information architecture and first-release scope.
Which membership perk matters most?
- Bonus coins / tiers41%
- Exclusive games27%
- Priority matchmaking22%
- Cosmetic badges10%
Ops: hardest daily task today?
- Coin request approvals44%
- User moderation26%
- Game configuration18%
- Reporting KPIs12%
Outcome
What the client said, and how the engagement landed after launch.
Coin disputes used to live in three chats and a sheet. Now ops closes them in the same panel players already trust.
Wager Warriors is a skill-based gaming platform where players compete in real-time challenges and earn rewards. Player experience and live ops share one product, not a bolted-on admin.
We shipped multiplayer challenges, WebSocket coin and reward sync, memberships, leaderboards and in-app support chat on a gaming-led responsive UI.
Operators run KPIs, coin approvals, users and games from the companion panel. Stack: Next.js, PostgreSQL, Node APIs, Tailwind, WebSockets and AWS (EC2, S3, IAM).